Payments

Please check that your details have been entered correctly and try again.

If your purchase cannot be completed, select another payment method or contact your bank.

If you have any questions about Wayfairer’s payment methods, please do not hesitate to contact our customer service.

The refund amount will appear on your bank account within 3 to 4 business days. However, the timeframe may vary depending on your credit card provider.

If you have any questions regarding refunds, please contact us by phone.

After clicking on “Add to cart”, you will be able to place your order. Under the chosen experience is the question: “Do you have a coupon code? »

Select this option and enter your 12-character code.

Amend a booking

If the activity in question starts in more than 24 hours, you can cancel it by contacting us at [email protected]

If the relevant activity starts in less than 24 hours, our customer service agents are available 24/7 to help you cancel your booking. You will receive a credit equivalent to the total amount of your reservation.

Please contact the local partner directly if you wish to update participant details. You will find their contact details on your confirmation voucher.

Why do I need to provide additional information?
For the smooth running of some experiences, the local partner may need additional information before your arrival, such as dietary restrictions, age or hotel address.

If the local partner cancels your booking, please contact us by e-mail at [email protected] for a full refund.

Use the form below to update your reservation. Please note that some reservations require a minimum number of participants.

Exclusivity & Special Events

Wayfairer can meet special requests, including booking private tours or for large groups. Please use the contact form below to inquire or reach us [email protected]

Please note, however, that not all bookings can be personalized.